Frequently Asked Questions

General Information (Click any of the questions below for answers)

Restoring Your Data (Click any of the questions below for answers)

Mobile Apps(Click any of the questions below for answers)

myGREENbackup(Click any of the questions below for answers)

What is myGREENbackup?

myGREENbackup is a provider of premium backup solutions for home and businesses alike. We offer 3 powerful yet simple to use products that quite frankly blows away the competition:

  • myGREENbackup The simple to use and reliable solution for storing your precious files online. We securely store your files in state of the art data centers. If you lose your files or they become damaged you can retrieve them quickly and easily even if you're on the go.

    We keep up to 30 versions of every file you ever backup so if you accidently overwrite that document or went a little too far while editing that photo of uncle Joe you can go back to a previous version. You get unlimited storage space and unlimited bandwidth. You will never run out of space and you will never have to cope with sluggish download speeds. That's pretty awesome, wouldn’t you agree?

  • myGREENbackup Briefcase

    Automatically synchronize your files between all your computers. Briefcase works like a USB stick with giant capacity, except you don't have to worry about where you left it. Your myGREENbackup Briefcase is mounted as a separate drive on your computer and everything you put on it will automatically be copied to both your online storage space and any other computer on which you installed the myGREENbackup’s software.

    Changes made on one device is replicated across all of your other computers. We're sure you won't miss that "Uh-oh...I forgot to copy the presentation from my pc at home to the laptop...."-moment.

  • myGREENbackup Pro

    This is the perfect solution for those who wants the combined features of myGREENbackup and myGREENbackup Briefcase in one easy to use product at a great price! You’ll be able to safely backup up your computers as well as access your files across every computer you own via the briefcase.

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Why do I need myGREENbackup?

Your files are not just data. Its precious memories, crucial business documents, important emails. It's blood, sweat and tears. Every computer user has experienced data loss to some degree. Often it's just minor incidents costing you a few minutes of extra work or maybe a somewhat embarrassing call to the tech savvy friend or family member. No big deal, right? But losing those precious wedding pictures, holiday memories or mission critical business data could result in a full blown crisis. But this only happens to the next guy it's not going happen to you, is it? While we certainly don't like to look on the dark side we simply cannot ignore the facts:

  • 25% of computer users experience various degrees of data loss every year (according to a Gartner Group survey)

  • 70% of small companies suffering major data loss is going out of business within one year. (according to a PWC study)

  • The average cost of a single data loss incident due to lost production, cost of technical assistance and the value of the data itself is estimated to be $3,957.

The list goes on but you get the picture; An ounce of prevention is worth a pound of cure.

The files you store on your computer - photos, music, videos, emails and documents - are increasingly precious, but they're so easy to lose. Hard drive failure, fire, theft or even just accidental user errors can wipe out highly important content in seconds. Before myGREENbackup you could only back up your data to CDs, DVDs, external drives or even backup tape, but all of this takes effort, you need to remember to do it, and they're about as susceptible to failure, loss and damage as the computer itself.

myGREENbackup gets rid of this problem completely by providing a simple, secure and robust online backup solution. Just install it, select which folders you want to backup and forget about it. There's no need to schedule your backups or leave your PC turned on overnight - it backs up your files as you work, quietly in the background. There's no limit on how much you back up either, so it's completely hassle free and no meters to worry about.

myGREENbackup Briefcase takes this one step further by setting your files free and letting you access them wherever you are. See the same files on every computer you use - you can use them just like any other file on your computer, but if you change them, they will automatically change on all of your other PCs. View and even edit your documents online from any web browser anywhere. Even access your files on the go from your mobile.

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I have an external hard drive. Why should I care about myGREENbackup?

While keeping a secondary device around for backup is definitely better than nothing you might want to consider a few things that makes our professionally operated data centers superior to anything you could have at home:

  • We use multiple physical locations connected by a redundant network infrastructure

  • All our servers use industry grade RAIDs (Redundant Array of Independent Disks)

  • Our data centers are under 24/7/365 surveillance and protected by state-of-the-art access control

  • Our server environment has automatic climate control measures. Including fire prevention, temparature control and humidity monitoring

  • We never bring our disks to the office or a family gathering. They won't be lost in the subway, left in the backseat of a hot car or dropped in a puddle of mud.

  • We are professionals. We do this for a living. Likewise we want you to spend your time doing what you enjoy the most and leave the tech stuff to us

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You are much cheaper than your competition. What's the catch?

We have partnered with time proven and industri leading companies.  Thus we are able to offer cutting edge backup solutions and we are confident that our services are at least as good as the competition.

Frankly we think a lot of other companies also offers great backup services but....

  • • We don't limit your storage space or your bandwidth.

  • We don't offer you a low price for a basic product only to rip you off when you find out about the cool features.

  • With us you get full blown backup solutions at much better prices.

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How secure is myGREENbackup?

Backup is very secure. Our data partners use military-grade technology to keep your files encrypted and safe.
In technical terms that is your files are encrypted using the AES algorithm with a 256bit key. If you want an even deeper understanding of just how secure the algorithm is you can find it here: http://en.wikipedia.org/wiki/Advanced_Encryption_Standard.

 

We support SSL transfers between your PC and our servers too, so there's no risk of people intercepting your data while it is uploaded or downloaded. All of the data that you backup is put on redundant systems across multiple locations, so it is fully protected against hardware failure or other damage.


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What are the minimum system requirements?

The myGREENbackup software requires the following minimums of your system:

  • 1 GHz Intel or equivalent CPU

  • 512 MB of RAM

  • Windows XP/Vista/7/Server 2003 or later or Mac OS X 10.6 or later

  • Broadband Internet Connection

  • Internet Explorer 8 or higher/Firefox 2.0 or higher/Google Chrome/Safari

  • The latest versions of Java and Flash.

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What payment methods do you accept?

The myGREENbackup accepts a wide range of credit cards. The most common types of credit cards used by our customers are:

  • Mastercard

  • Visa

  • American Express

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Where are you located?

Our management team is based in Fort Lauderdale, Florida and data centers used are the highest grade facilities located in the U.S. and U.K.

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Where are my files stored?

Our files are usually stored both on your own computer and at state-of-the-art data centers. By storing your files in both places you can be sure that you have access to your files and can use them as normal even when you're not online. Our data centers use cutting edge, military grade technology to make sure that your data is both safe and highly accessible.

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What does unlimited storage space mean?

Our accounts come with unlimited online storage. Unlimited storage space means that you can put as much as you want on your myGREENbackup without worrying about it - and can therefore backup your entire computer, no matter how much stuff you have on it. We don't limit the amount you backup, nor do we limit the amount you upload or download to the myGREENbackup’s servers. You really can use myGREENbackup as much as you want.

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What is the difference between myGREENbackup and myGREENbackup Briefcase?

myGREENbackup is a very simple (yet powerful) online backup solution. You choose which folders you want to backup, and myGREENbackup will work in the background to protect the contents of those folders while you work. You can set it up and forget about it.

myGREENbackup Briefcase is our flexible and innovative access-anywhere product, that lets you access your files wherever you go, and see the same files on all of your computers. It is a cloud hard drive with its own drive letter listed in “Computer” or “My Computer.” myGREENbackup Briefcase will change the way that you view files - no longer are they static objects on one computer, but they go with you wherever you go and you never need be without them again.

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How Do I Restore from my PC?

myGREENbackup Briefcase is our flexible and innovative access-anywhere product, that lets you access your files wherever you go, and see the same files on all of your computers. It is a cloud hard drive with its own drive letter listed in “Computer” or “My Computer.” myGREENbackup Briefcase will change the way that you view files - no longer are they static objects on one computer, but they go with you wherever you go and you never need be without them again.

Alternatively you can go to "yourName.myGREENbackup.com" using your web browser.
(replace yourName with the web address from your welcome email)

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How Do I Restore Online?

To restore your files online you simply log into your webportal and click the myGREENbackup tab. From there you can choose which computer to restore from. Then choose the folders and files you want to download.


Your web portal address is yourName.myGREENbackup.com. Please see your welcome email for details.

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What are the myGREENbackup mobile apps?

The myGREENbackup mobile app, we call it Open Access, is a great way to access your files from your iPhone or iPad or Droid device. It is free to download from the Apple iTunes App or via the Apple App Store.

The app lets you browse your myGREENbackup and myGREENbackup Briefcase files on the move, wherever you are, and view your documents, play your music or watch your videos - all streamed over 3G or Wi-Fi.

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How can I access my files if I don't have an iPhone or iPad?

The mobile apps are currently only available for iPad and iPhone devices, but you can also access all of your files from our mobile web portal - just log in at http://m.myGREENbackup.com from any smartphone.


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How do I get the myGREENbackup mobile apps?

To get the myGREENbackup mobile apps, just search for "Open Access" in the iTunes App Store or Google Droid Store. The apps are free - all you need to use it is your myGREENbackup account login. Once the app has downloaded just open it and it will ask you for your email address and password to get started.

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What features are available in the mobile apps?

The myGREENbackup mobile apps are packed with useful features. The top features include:


  • Browse your backups, myGREENbackup Briefcase or files that others have shared with you.

  • View Office, iWorks, RTF or PDF documents anywhere

  • View photos and create slideshows

  • Stream all of your music, and browse it by Album, Artist, Genre or Year - even if the music isn't in iTunes!

  • Stream your videos - whatever format they're in. There's no need to convert them to an iTunes compatible format first.

  • Upload photos and videos straight from your device to your myGREENbackup account.

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Will there be apps for other mobile operating systems?

Yes - they're on the development list! There are no definitive timescales yet, but we're hoping to support a wider range of mobile operating systems in near future. When they are released we will announce them..


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What is myGREENbackup ?

myGREENbackup is a simple and secure online backup solution - it keeps a copy of your files safely online, so that if the files are ever lost or damaged you can restore them quickly and easily. myGREENbackup is very easy to set up, and once it's configured you can just forget about it.


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What makes myGREENbackup special?

There are many things about myGREENbackup that make it stand out from other backup solutions. Here are just a few of them:

  • Extremely easy to set up - our simple step-by-step setup wizard helps you choose which files you want to backup. It literally takes a minute, and once you're done, you don't need to worry about it ever again.

  • Backs up your files as you work - you don't need to worry about leaving your computer on overnight, or your backup suddenly starting up at a set time when you're trying to do something else. You certainly don't need to remember to do anything. myGREENbackup just silently backs up your files as you work, so as soon as you change a file it's instantly protected.

  • Stored off-site for complete safety - unlike backing up to an external drive, CD or DVD, myGREENbackup copies your files to our secure servers in our carrier-grade data centres. This means that if the worst should happen- fire or theft - your data is still securely backed up in a completely different location to your PC.

  • Completely unlimited storage space - you can back up as much as you want with myGREENbackup. You don't need to worry about your CD, DVD or backup tape being full - it will just keep backing up no matter how much you have on your PC.

  • Restore previous versions of files - sometimes a file is not lost or damaged, it's just been changed in a way you don't want. Maybe someone made alterations to a file and you need to restore it to a previous version. With myGREENbackup you can - it stores the last 30 versions of any file, and you can download the older editions with one click.

  • View your backup files online from anywhere - your backups are not compressed into some obscure format or hidden in a dusty filing cabinet - they're live online. Simply log in to your secure web portal and view them from anywhere. You can even play your music, view your Office documents, watch your movies and display your photos right from within your web browser!

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How do I download and install the Backup software?

To download the myGREENbackup Desktop software simply login to your web portal, click on the Account Settings tab and select Software Download. This page will show you how to download and install the latest version - it's very easy and literally takes minutes. You can also check out the downloads page on our main website.


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How do I choose which files to backup?

When you first install the myGREENbackup Desktop software the welcome wizard will guide you through selecting the folders you want to backup.

Once myGREENbackup is installed and running, you can add any folder to the backup list just by right clicking on it and selecting Backup with myGREENbackup Backup:

Or on a Mac, select the folders in Finder, and then select "Selected Files" > "Backup this folder" from the myGREENbackup menu next to your clock at the top right of your screen. myGREENbackup will then upload the contents of that folder in the background. In future myGREENbackup will monitor the folder and any files you add or change will be uploaded instantly in the background as you work.

Advanced users can easily manage all of the folders you want to backup by opening the myGREENbackup Settings screen in your Windows Control Panel, clicking on the Services tab and selecting "Select folders and files to backup". From here you can manually add and remove folders to your backup.


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When does myGREENbackup run?

myGREENbackup works in the background by default on hourly basis. You can change this to either once per day or instant/constantly to look for changed or new files. Therefore you don't need to keep your PC on overnight or worry about whether the backup ran at a certain time - your files are protected based on period set.


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How do I schedule a backup?

Right-click on myGREENbackup icon on system tray and then select Manage. Two tabs will open at top, select Settings. There you can change schedule.

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Where can I see the files I've backed up?

The files that you've backed up are all available from your secure web portal. Login with your myGREENbackup account e-mail address and password, and click on the Backup tab - you'll be able to browse your files just like you can in Windows. You can download files or folders from here with one click, but you can also do so much more - you can watch your movies, view your Office documents, play your music and display your photos right from within your web browser!


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What happens if I delete a file from my PC?

If you delete a file on your PC then it is moved to the Recycle Bin in your web portal (even if it isn't in your Recycle Bin in Windows). It stays here for at least 30 days, so you can restore it quickly and easily. To access your Recycle Bin, login to your web portal, click on the Backup tab and see the Recycle Bin in the left hand navigation.

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How can I restore multiple files?

Whether you want to restore your files on a new computer or are recovering from an unfortunate incident, myGREENbackup Restore lets you browse your myGREENbackup account, select any file or folder and then restore it straight to your PC, either in its original location or any location you choose. To download and install the myGREENbackup Restore go to Downloads page. The installer will take you through everything you need to set up myGREENbackup Restore - it only takes a few minutes!


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Can I get access to previous versions of files?

Yes - myGREENbackup keeps up to the last 30 versions of any file. Login to your web portal, click on the Backup tab and navigate to the file. Double click on the file to view its properties - you'll see a list of historical versions here and can download whichever one you want.

Alternatively, if you are using myGREENbackup Restore, simply right-click on a file and select View Older Versions or select Versions from the toolbar to see a list and restore any historical versions.


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Can I restore deleted items?

Yes - both the myGREENbackup Web Portal and myGREENbackup Restore let you access deleted items. Simply look for the entry in your toolbar called "Show Deleted Items".


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Can I edit or delete files online in myGREENbackup Briefcase?

No - you can't make any changes to files from the web portal. myGREENbackup is designed to keep an exact copy of what you have on your computer online, so you can't edit it online.

If you want to the ability to edit, move, delete or rename files online, try myGREENbackup Briefcase - our powerful access-anywhere and edit friendly service.


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Can I upload files to myGREENbackup Briefcase online?

No - you can't upload new files to myGREENbackup online. myGREENbackup is a direct copy of the files you have on your computer.

If you want the ability to upload files from anywhere and have them appear on your PC, try our myGREENbackup Briefcase service.

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Can I use myGREENbackup on multiple computers?

Yes - myGREENbackup offers packages for 1 or multiple computers. Please see products page to see different packages.

 

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How do I remove a computer from myGREENbackup?

You can easily delete computers from myGREENbackup. Login to your myGREENbackup web portal, and click on the Backup tab. Select the computer you want to delete and click on Remove Computer in the File Management box on the right hand side. The computer will be removed from your myGREENbackup list, and all files contained within it will be deleted.

Note that once you've deleted a computer from myGREENbackup it cannot be undone - you will not be able to access those files from your myGREENbackup account, unless they are re-uploaded.

When you delete a computer from your myGREENbackup account nothing will happen on your local PC - no local files will be deleted at all.

If you delete a computer from your myGREENbackup web portal but decide to keep using the myGREENbackup Desktop backup software on that PC then myGREENbackup recommend that you run an integrity check to make sure that myGREENbackup re-uploads any files that were removed. To do this, go to your myGREENbackup Control Panel, go to the Advanced Settings tab, select Maintenance and click on Run - myGREENbackup will rescan all of your backup folders and re-upload any deleted files.


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